Terms and Conditions
Qantas Restaurants Terms & Conditions
Effective from 18 April 2016
Qantas Restaurants is an online reservation system for Participating Restaurants (Qantas Restaurants).
By using Qantas Restaurants you confirm you have read and agree to the below Terms and Conditions.
In these Terms and Conditions, unless the context otherwise requires:
1.1 'Booking' means a booking at a Participating Restaurant made using Qantas Restaurants.
1.2 'Booking Confirmation Number' means the unique number generated by the Qantas Restaurants system which is used to identify the particular Booking made by a User.
1.3 'Completed Booking' means a Booking made using the Qantas Restaurants Booking service which is not notified by the restaurant to Dimmi as having been cancelled, be this due to the User not showing up or cancelling the Booking in advance or otherwise.
1.4 'Confirmation Communications' has the meaning given in clause 4.2 of these Terms and Conditions.
1.5 'Confirmed Diner' means each diner who dines at a Completed Booking as specified in the Booking or as notified otherwise by the restaurant to Dimmi following the Dining Date.
1.6 'Dimmi' means Dimmi Pty Limited (ABN 49 135 408 927)
1.7 ‘Credit Card Required’ means bookings that require a Credit Card prepayment or guarantee in order to secure a booking
1.8 ‘Credit Card Surcharges’ means for domestic credit cards, 30 cents plus 2.5% of the transaction amount or, for international credit cards, 30 cents plus 3.65% of the transaction amount.
1.9 'Dining Date' means the date specified in a Booking that a User is scheduled to attend the restaurant.
1.10 'Member' means a Qantas Frequent Flyer member.
1.11 'Participating Restaurant' means a restaurant that is advertised on the Qantas Restaurants booking engine accessible at qantas.com/restaurants as at the time of Booking.
1.12 'User' means an individual who makes a Booking
2.1 You do not need to be a Member to make a Booking. However, you must be a Member to earn Qantas Points for a Booking.
3. Earning Points
3.1 Members can earn Qantas Points on Completed Bookings at the rate advertised on the Qantas Restaurants website as at the time of Booking. Qantas may, in its absolute discretion, change the number of Qantas Points a Member earns for each Confirmed Diner who is present for a Completed Booking.
3.2 Qantas Points will be awarded to the Member for each Confirmed Diner.
3.3 A Member will not earn Qantas Points for any number of diner(s) not included in the Booking, unless the Member changes the Booking in accordance with clause 5 of these Terms and Conditions. (Example: If a Member indicates that 6 people will be dining in the Booking, but 7 people dine (and the Member did not change the Booking in accordance with clause 5 of these Terms and Conditions), the Member will only earn Qantas Points for the 6 people notified in the Booking.)
3.4 A Member will not earn Qantas Points for any number of diner(s) included in the Booking who do not dine. (Example: If a Member indicates that 6 people will be dining in the Booking, but 5 people dine, the Member will only earn Qantas Points for the 5 people who were notified in the Booking and who dined.)
3.5 To earn Qantas Points, a Member must provide his or her Qantas Frequent Flyer membership number and full name (exactly as it appears in that Member's Qantas Frequent Flyer membership account) at the time of making the Booking. The Member may not earn Qantas Points if he or she provides a name and Qantas Frequent Flyer membership number in a Booking that does not exactly match the information held by Qantas under the relevant membership number,
4. Making a Booking
4.1 To make a Booking you must complete all relevant fields in the Qantas Restaurants booking flow, including (where applicable), your Qantas Frequent Flyer membership number.
4.2 You will receive an immediate confirmation e-mail after making your Booking, as well as a reminder e-mail 24 hours prior to the date of your Booking (Confirmation Communications).
4.3 The Confirmation Communications will contain your Booking Confirmation Number. Your Booking Confirmation Number should be quoted in all communications you have with Dimmi, Qantas and the restaurant. Present a copy of the Confirmation Communications to the restaurant host on arrival to ensure your Booking is registered by the restaurant as a Completed Booking.
4.4 You will not be charged a booking fee for using Qantas Restaurants. You either:
4.4.1 simply pay the restaurant for your meal after you have dined in the restaurant; or
4.4.2 for bookings marked as ‘Credit Card Required’ which require a prepayment in order to complete the booking, you pay the balance owed to the restaurant (if any) above the prepaid amount.
4.5 Bookings marked as ‘Credit Card Required’ will require either a Credit Card Prepayment or a Credit Card Guarantee:
4.5.1 For bookings that require a Credit Card Prepayment, you will be required to make an upfront payment of a nominated amount (Prepaid Amount) in order to complete the booking. The Prepaid Amount (less any Credit Card Surcharges) will be deducted from your total bill when you dine at the restaurant and you will need to pay any excess over the Prepaid Amount or have any unused amount refunded to you directly by the restaurant. In the case of booking cancellations or no shows, Prepaid Amounts are non-refundable and non-transferable.
4.5.2 For bookings that require a Credit Card Guarantee, you will be required to provide a guarantee of a fixed dollar (including GST) amount per person (Guaranteed Amount). There will be no charge to you unless you breach the “Cancellations”, “No Shows”, “Changes” or “Late Arrivals” conditions mentioned below, should these conditions be breached the restaurant reserves the right to charge the provided credit card with the guaranteed amount.
5. Changing a Booking
5.1 To make a change or changes to the date, time or number of diners in a Booking, you must contact the restaurant directly at least 2 hours in advance of the booking time indicated in the most recent Confirmation Communication you received in relation to the Booking.
5.2 Where the number of diners for a “Credit Card Required” booking is reduced below the number of guests the Booking was initially made for, the restaurant reserves the right to apply the prepaid or guaranteed amount as the minimum spend at the restaurant. Should the dining spend not exceed the prepaid or guaranteed amount, you may be required to make an additional payment to cover the shortfall.
5.3 If a change or changes are accepted and successfully recorded by the restaurant, the Member will be able to earn Qantas Points in accordance with these Terms and Conditions in respect of the amended Booking.
5.4 Any changes are made at the absolute discretion of the restaurant the Member has made a Booking with and are subject to availability.
5.5 Each restaurant's contact information can be found in the Confirmation Communications.
6. Cancelling a Booking
6.1 Conditions for cancelling a booking marked as “Credit Card Required”:
6.1.1 For bookings that require a Credit Card Prepayment, any refunds or cancellations are solely at the discretion of the restaurant.
6.1.2 For bookings that require a Credit Card Guarantee, if you wish to cancel your reservation please contact the restaurant directly at least 24 hours in advance of the booking time indicated in the most recent Confirmation Communication you received in relation to the Booking. . Should this condition not be complied with, the restaurant reserves the right to charge the provided credit card with the Guaranteed Amount.
6.2 Conditions for cancelling all other bookings:
6.2.1 To cancel your reservation, you must contact the restaurant directly at least 24 hours in advance of the booking time indicated in the last confirmation email you received containing your Booking Confirmation Number.
6.2.2 To cancel a Booking that includes six (6) or more diners, you must contact the restaurant at least 48 hours in advance of the Booking time indicated in the most receive Confirmation Communication you received in relation to the Booking.
6.2.3 The restaurant's contact information can be found in the Confirmation Communications.
7. No Shows
7.1 Failure to attend the restaurant at the relevant time specified in the Confirmation Communications, or failure to attend at all may result in you being identified as a "no-show".
7.2 The restaurant reserves the right to cancel your Booking and allocate your table to other guests if you have not arrived within 15 minutes of the scheduled time specified in the Confirmation Communications.
7.3 Qantas may choose to restrict, suspend or terminate your access to Qantas Restaurants if you are identified as a "no-show" on more than three (3) occasions within any 12 month period.
8. Booking Promise
8.1 In the event that you make a Booking through Qantas Restaurants, but the restaurant cannot accommodate the Booking through a direct fault of its own, the restaurant has indicated to Qantas that it will provide you with a complimentary meal for two to the maximum value of AU$50.00. This only applies in instances when the Booking cannot be honoured, and does not include situations when the restaurant does not have a record of your Booking but is still able to accommodate you. Requests should be put in writing to email@example.com
8.2 In the event that you make a booking marked as “Credit Card Required”, but the restaurant loses, misplaces or simply cannot accommodate the booking through a direct fault of its own, then the restaurant has indicated to Qantas that it agrees to provide you with a complimentary meal or a refund to the value of the Prepaid or Guaranteed Amount. This only applies in instances when the Booking cannot be honoured, and does not include situations when the restaurant does not have record of your Booking but is still able to accommodate you. Requests should be put in writing to firstname.lastname@example.org
8.2 This Booking promise is provided by the restaurant and not Qantas. Qantas is not responsible and will not be held liable for any failure by a restaurant to uphold this Booking promise.
9. Additional Conditions
9.1 A restaurant may, in its absolute discretion, apply conditions or restrictions in relation to the use of or participation in its restaurant, website or products and services. Any such conditions are to be read in addition to these Terms and Conditions. You are encouraged to contact the restaurant(s) prior to making your Booking to ensure you understand and accept any applicable conditions or requirements, including but not limited to special requests or requirements or available facilities.
9.2 The earning, retention and redemption of Qantas Points is subject to the Qantas Frequent Flyer Terms and conditions available at qantas.com/terms
10.1 Qantas reserves the right to terminate, restrict or suspend your access to any or all of Qantas Restaurants if we believe you are misusing the service or if you are in breach of these Booking Conditions.
10.2 Qantas reserves the right to change, suspend or terminate these Terms and Conditions, Qantas Restaurants and any benefits under the Qantas Restaurants Program at any time. Members will be notified of any material changes to these Terms and Conditions by publishing the revised Terms and Conditions on qantas.com.
11. Personal Information
11.1 It is a condition of using Qantas Restaurants that a User consents and authorises Dimmi, on behalf of Qantas, to collect, use and disclose the information provided and other information that is collected by Dimmi or Qantas in relation to the Member for the purposes described in this clause, and disclose such information to any other person (including related bodies corporate, agents and contractors) for the purposes of:
(a) Qantas or any of its related bodies corporate, providing products or services, including the awarding of Points to Members;
(b) Qantas or any of its related bodies corporate improving customer service, including by means of research, marketing, product development and planning;
(c) Qantas marketing its products or services or the products or services of third parties; and
(d) any third party providing services to Qantas, any of its related bodies corporate or Members in connection with the administration of Qantas Frequent Flyer.
This information may be transferred to or from Australia for these purposes. If all or any part of the requested information is not provided by the User, the services provided to that User by Qantas may be affected.
11.3 On request by a User and to the extent permitted or required by law, Qantas will provide that User with access to and the ability to correct their personal information held by Qantas. Only the User will be entitled to access their information. However, Qantas does comply with validly served and executed court orders and subpoenas and cooperates with investigations by State, Federal and international agencies. Under those circumstances or where otherwise required by law, a Member's account information may be shared with others with or without that User's knowledge or consent.
11.4 This clause survives the termination of these Terms and Conditions and the termination or suspension of Qantas Frequent Flyer.
12.1 Qantas acknowledges that certain laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded. For example, for consumers, services come with non-excludable warranties under consumer protection legislation that they will be provided with due care and skill and be reasonably fit for their purpose. Clause 12 is not intended to exclude or restrict the application of such laws.
12.2 Subject to clause 12.1, the Qantas Group and any of their officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, consequential or economic loss or loss of profits), arising under or in connection with these Terms and Conditions including, without limitation, any changes to these Terms and Conditions save to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees or agents.
13. Governing Law
13.1 These Terms and Conditions are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia irrespective of where the User has submitted a Booking or where the Participating Restaurant is located. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership the Member submits to the non-exclusive jurisdiction of the State of New South Wales.
14. Material and Information visible on Qantas Restaurants
14.1 Qantas will use reasonable endeavours to ensure that information included by or on behalf of Qantas on its website is complete and accurate. However, to the extent permitted by law, Qantas accepts no liability for the lack of completeness or accuracy of such information.
14.2 The Qantas Restaurants booking engine (Website) may contain links to, or frame, websites of third parties (External Sites). Links to, or framing of, External Sites should not be construed as any endorsement, approval, recommendation or preference by Qantas of the owners or operators of the External Sites, or for any information, products or services offered or referred to on the External Sites, unless the endorsement, approval, recommendation or preference is expressly indicated on the Website. Qantas makes no warranty and accepts no liability in relation to material contained on External Sites.
14.3 The material contained on the Website is protected by copyright. A User must not use, copy, modify, transmit, store, publish, distribute or create derivative works of the material on the Website without obtaining the prior written consent of Qantas.
14.4 Trade marks (whether registered or unregistered) and logos used on the Website must not be used or modified in any way without obtaining the prior written consent of Qantas.
14.5 The Website and products, technology and processes contained on it may be the subject of other intellectual property rights owned by Qantas, Supplier or third parties. Users' use of the Website must not in any way infringe the intellectual property rights of any person.
14.6 A User must not:
(a) use any device, software, routine or any other method to interfere or attempt to interfere with the proper working of the Website; or
(b) take any action that imposes a burden or load on the Website not authorised by Qantas or that is unreasonable or disproportionate to the benefits Qantas obtains from that User's use of the Website.
15. Contact Us
15.1 Qantas Restaurants is a real-time restaurants booking service and is operated by Dimmi Pty Ltd of Level 5, 219-241 Cleveland Street, Strawberry Hills NSW 2016 (Dimmi), on behalf of Qantas.
15.2 If you wish to make a complaint or if you have a query about Qantas Restaurants, you can contact Dimmi on 1300 366 838 or at email@example.com